Frequently Asked Questions

Creating an account is easy! Click the "Sign Up" button on the top right of any page, enter your email address, create a secure password, and fill in your professional details. You'll receive a confirmation email to verify your account. Once verified, you can start exploring our courses immediately.

Click on "Login" and then select "Forgot Password?" Enter the email address associated with your account, and we'll send you a secure link to reset your password. The link is valid for 24 hours. If you don't receive the email, check your spam folder or contact support.

Yes! Log into your account and navigate to "Settings" > "Profile". Here you can update your email address, name, professional credentials, and profile photo. Note that changing your email will require re-verification.

To delete your account, go to "Settings" > "Account" > "Delete Account". Please note that this action is irreversible and will remove all your course progress, certificates, and personal data. We recommend downloading your certificates before deletion.

Browse our course catalog and click on any course that interests you. On the course page, click "Enroll Now" or "Start Learning". For free courses, you'll get instant access. For paid courses, you'll be directed to complete the payment process first.

Absolutely! MedPrepOnline is fully responsive and works on smartphones, tablets, and desktops. You can access all course materials, watch videos, and complete quizzes on any device with an internet connection.

Once enrolled, you have lifetime access to the course content, including all updates and additional materials added by the instructor. You can learn at your own pace and revisit the content anytime.

Don't worry! Most quizzes allow multiple attempts. You can review your answers, revisit the course material, and retake the quiz. The passing score and number of attempts vary by course and are displayed before you start.

Downloadable materials (PDFs, documents) are available for most courses and can be accessed offline. However, video content requires an internet connection for streaming to protect intellectual property.

We accept major credit cards (Visa, MasterCard, American Express), debit cards, and various digital payment methods. All transactions are processed securely using industry-standard encryption.

Yes, absolutely. We use SSL encryption and PCI-compliant payment processors to ensure your financial data is protected. We never store your complete credit card information on our servers.

We offer a 14-day refund policy for most courses, provided you haven't completed more than 30% of the content. To request a refund, contact our support team with your order details. Refunds are typically processed within 5-7 business days.

Yes! We regularly offer promotional discounts, bundle deals, and special pricing for healthcare organizations. We also have a scholarship program for qualifying medical students and professionals in underserved areas. Contact us for more information.

Certificates are automatically generated once you complete all course requirements, including watching all videos, completing quizzes with passing scores, and finishing any assignments. You can download your certificate from your Dashboard > "My Certificates".

Our certificates are recognized for continuing medical education (CME) credits by various medical boards and institutions. Specific accreditation details are listed on each course page. Always verify with your professional licensing board for acceptance.

Yes! Each certificate includes a unique verification URL and can be easily shared on LinkedIn, other social media platforms, or added to your CV. Simply click the "Share" button on your certificate page.

First, try refreshing the page or clearing your browser cache. Ensure you have a stable internet connection (minimum 5 Mbps recommended). Try a different browser (Chrome, Firefox, Safari recommended). If issues persist, contact our technical support team.

MedPrepOnline works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend keeping your browser updated for the best experience and security.

Progress tracking requires cookies to be enabled. Check your browser settings to ensure cookies are allowed for our site. Also, make sure you're logged into your account while learning. If issues continue, try logging out and back in, or contact support.

You can reach our technical support team through: Email at support@medpreponline.com, the Support page contact form, or live chat during business hours (9 AM - 6 PM PKT). We aim to respond within 24 hours.